Frequently Asked Questions

What does CLT stand for?

CLT stands for Child, Life, and Teen, reflecting our mission to support children, teens, and families through every stage of life. It’s also a nod to our city, Charlotte, NC. At CLT Counseling, we aim to serve the youth and families in our community with care and innovation.

What services do you offer?

We provide a variety of innovative services, including:

  • Individual counseling

  • Family counseling

  • Groups

  • Parenting 

  • Community Presentations

What are your fees?

  • Ian’s fees: $200 for a 50-minute individual session

  • Tori’s fees: $150 for a 50-minute individual session, $175 for a 90-minute family session

What is your availability?

We offer flexible scheduling, including before- and after-school sessions. Virtual appointments are available for residents of North Carolina. When booking, you can schedule appointments up to:

  • 60 days in advance with Ian

  • 30 days in advance with Tori

What’s your cancellation or no-show policy?

We understand that schedules can be unpredictable. If you need to cancel or reschedule, we ask for at least 24 hours' notice to avoid a cancellation fee.

Do you offer additional resources?

Yes! Visit our Resources page for helpful tools and materials. We’re also happy to create custom content for parents, teachers, or staff. Subscribe to our newsletter to stay informed about new updates!

Do you accept insurance?

We are out-of-network providers, but we submit claims on your behalf for out-of-network benefits and reimbursement.

  • If you would like us to file a courtesy claim, please upload your insurance card to the patient portal.

  • If no card is uploaded, we will assume you prefer to handle claims independently.

Do you have a receptionist?

No, we do not have a receptionist. You can reach us via email or phone, or use our online portal to schedule appointments, make payments, or update your information.

How do I make an appointment or access the patient portal?

Start by completing the Intake Form on our Contact page. Once submitted, you’ll receive an email invitation to set up your patient portal via TherapyAppointment. Through the portal, you can upload insurance documents, fill out forms, pay, and schedule your appointments.

Do you have snacks?

Yes! We offer snacks, drinks, and candy to make your visit more comfortable.

Colorful, abstract, 3D-shaped object with a smooth gradient of purple, blue, and teal hues on a black background.

General

A man and a woman are sitting on large, pastel-colored bean bags, facing each other, engaged in conversation in a minimalistic, abstract setting with stylized plants.
Close-up of a colorful, abstract, futuristic-looking object with smooth curves, glowing blue, purple, and teal colors, and illuminated dotted pattern in the center.
Animated illustration of a whimsical house resembling an igloo with a arched blue door, surrounded by purple plants and stars.
Abstract digital artwork with vibrant gradients of purple, blue, and teal
A colorful abstract image with a glowing, circular shape in shades of blue, purple, and green.

Patient Portal Concerns

I never received my patient portal invitation.

  1. Check your spam folder.

  2. Ensure your email was entered correctly.

  3. Confirm that all required information was submitted properly.

I forgot my username.

Reach out to your clinician for assistance.

I need to reset my password.

Contact your clinician to reset your login credentials.

Close-up of a colorful computer microchip or sensor with gradient hues of purple, blue, and cyan against a black background.
Abstract digital art with smooth, flowing shapes in shades of blue, cyan, and purple.